.
Update:
In the case of the black wood floor, I understand from the homeowner that Pulte is replacing the floor. I’m happy for the homeowner.
Lingering questions:
1. What took Pulte so long to agree to replace the floor?
2. Why did Pulte take such an obviously RIDICULOUS position for MONTHS? (The black wood floor is the HOMEOWNER'S fault because he put a desk chair protector on it, which didn’t allow water coming THROUGH THE SLAB to evaporate.)
3. Why didn’t Pulte IMMEDIATELY agree to remedy this problem, which is CLEARLY the result of shoddy construction?
Message for Pulte:
Five years ago I had no reason to believe other than Pulte builds good houses and treats their customers well. During the past 5 years I have come to realize that Pulte does NOT build quality houses and does NOT treat their customers well. In fact, Pulte’s actions over the past 5 years at SCHH are a case study in how NOT to treat your customers.
Congratulations, Pulte, you’ve managed to take some of your biggest sales assets (some of your customers) and turn them into your biggest liabilities. Based on my experiences over the last 5 years I would NEVER recommend a Pulte house in a Pulte development to ANYONE.
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Friday, September 11, 2009
Wednesday, September 2, 2009
Pulte makes homeowner sick while community (13,000+) yawns
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Dear Mr. ******;
"Self inflicted" by putting a protective pad under my office chair? No moisture readings prior to installation, no answer to questions about vapor barrier, no answer to question about code requirements. no response to voice messages, emails to division VP's or Pulte's Corporate, no response from customer service concerning information on who removed stained wood earlier this year ,so that I can pay to get the toxic mold out of here immediately and argue with Pulte later.
It will be interesting to see what "course of action" you will take against an extremely sick 82 year old and his 77 year old wife.
(previously)
Dear Mr. *******:
Further to our earlier correspondence on the matter of the damage to the flooring of my office/Den, I wish to report the following. Mr. **** **** has made periodic visits since July 15, 2009 to carefully record the moisture levels. They have been dropping, of course, because of the exposure to the air conditioned atmosphere, but in my opinion the moisture should not have been there in the first place.
Unanswered Questions:
1. What were the moisture readings that were taken from the cement slab prior to the placement of the wood flooring by Pulte? The guidelines stated by the manufacturer (Tarkett) are that this must be done to make the "go - no go" decision to lay the flooring. As requested previously, both of you and Mr. ****, can I please be supplied with copies of the readings?
2. Tarkett also states that the entire floor must be covered with a damp-proof membrane of at least 0.2mm thickness to protect against rising moisture. The damp proof underlay should be laid with an overlap of at least 200mm or sealed with tape. Please confirm that this work was properly carried out.
3. One of the most serious problems of wood damage is unhealthy fungal growth. The flooring has been tested for mold and is positive.
Unfortunately, I have been in hospital five times this year because of flares with Ulcerative Colitis. The cause of UC has not been established, but is strongly believed to be a result of exposure to environmental issues. As I have been sitting in a field of mold spores for three years, I suspect that this is a contributing factor and will raise the subject during an evaluation at the Mayo Clinic in Jacksonville, FL, scheduled for September 2, 2009.
I am convinced that most of what has happened stems from the frenzied pace at which Pulte was building homes in 2005. We embarked on this journey in April, 2005 and told that we had a mere two hours to make a decision to purchase from a plot plan. Copies of the CC&Rs and other documentation were provided by the lawyers at closing.
You have cautioned me that I am responsible for what has happened, and I strongly disagree for a number of reasons. If your response remains the same as, in effect, "blame the customer", I regret that I do plan to take the necessary legal action.
Yours Sincerely,
.
.
Dear Mr. ******;
"Self inflicted" by putting a protective pad under my office chair? No moisture readings prior to installation, no answer to questions about vapor barrier, no answer to question about code requirements. no response to voice messages, emails to division VP's or Pulte's Corporate, no response from customer service concerning information on who removed stained wood earlier this year ,so that I can pay to get the toxic mold out of here immediately and argue with Pulte later.
It will be interesting to see what "course of action" you will take against an extremely sick 82 year old and his 77 year old wife.
(previously)
Dear Mr. *******:
Further to our earlier correspondence on the matter of the damage to the flooring of my office/Den, I wish to report the following. Mr. **** **** has made periodic visits since July 15, 2009 to carefully record the moisture levels. They have been dropping, of course, because of the exposure to the air conditioned atmosphere, but in my opinion the moisture should not have been there in the first place.
Unanswered Questions:
1. What were the moisture readings that were taken from the cement slab prior to the placement of the wood flooring by Pulte? The guidelines stated by the manufacturer (Tarkett) are that this must be done to make the "go - no go" decision to lay the flooring. As requested previously, both of you and Mr. ****, can I please be supplied with copies of the readings?
2. Tarkett also states that the entire floor must be covered with a damp-proof membrane of at least 0.2mm thickness to protect against rising moisture. The damp proof underlay should be laid with an overlap of at least 200mm or sealed with tape. Please confirm that this work was properly carried out.
3. One of the most serious problems of wood damage is unhealthy fungal growth. The flooring has been tested for mold and is positive.
Unfortunately, I have been in hospital five times this year because of flares with Ulcerative Colitis. The cause of UC has not been established, but is strongly believed to be a result of exposure to environmental issues. As I have been sitting in a field of mold spores for three years, I suspect that this is a contributing factor and will raise the subject during an evaluation at the Mayo Clinic in Jacksonville, FL, scheduled for September 2, 2009.
I am convinced that most of what has happened stems from the frenzied pace at which Pulte was building homes in 2005. We embarked on this journey in April, 2005 and told that we had a mere two hours to make a decision to purchase from a plot plan. Copies of the CC&Rs and other documentation were provided by the lawyers at closing.
You have cautioned me that I am responsible for what has happened, and I strongly disagree for a number of reasons. If your response remains the same as, in effect, "blame the customer", I regret that I do plan to take the necessary legal action.
Yours Sincerely,
.
.
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